F.A.Q.

General Questions

Where Are You Located?


We're Primarly Located in Germantown, PA. We Service All Our Surrounding Neighborhoods Within a 15 Minute Radius. For Our Day Care and Boarding Services Our Pets Are Cared for in Our Sitter's Primary Residence. For the Safety of Our Team Members We Do Not Give Out Any of Our Sitter's Addresses Until a Service is Booked & Paid For.




Do You Offer Pet Adoption & Veterinary Services?


At This Time We Do Not Offer These Services. Please Click Below to Access Our Pet Care Service Page for a List of All the Amenities We Offer. Our Services




Are You Insured & Bonded?


Yes! We Have Specialized Insurance & Bonding through "The Pet Sitter's Associates LLC" for Boarding, House Sitting, Grooming, & Dog Walking/ Visits. For More Details Please Ask Management.




What Are Your Hours of Operation?


We Provide All Of Our Services Seven (7) Days & All Year Around. Please Ask Management for Updated Hours of Operation When Booking Your Stay or Visit With Us. During the Holidays & the COVID-19 Pandemic Our Hours of Operation Are Subject to Change. Please Communicate With Us Using the Online Portal or E-mail (phillypawsclaws@gmail.com). We Are Always Checking Our Communication Browsers so Please Allow Us 24-48 Hours to Respond. Emergency Services Are Only Offered to Exisiting Clients & For Pets Currently Scheduled Under Our Care. Office: Monday: 9am to 5pm Tuesday: 9am to 5pm Wednesday: 9am to 5pm Thursday: 9am to 5pm Friday: 11am to 4pm Saturday: Closed Sunday: Closed Drop Off & Pick Up (Day Care & Boarding Only): Monday: 8am to 8pm Tuesday: 8am to 8pm Wednesday: 8am to 8pm Thursday: 8am to 8pm Friday: 8am to 8pm Saturday: 8am to 8pm Sunday: 8am to 8pm Drop In Visits & Dog Walking Hours: Monday: 7am to 10pm Tuesday: 7am to 10pm Wednesday: 7am to 10pm Thursday: 7am to 10pm Friday: 7am to 10pm Saturday: 7am to 10pm Sunday: 7am to 10pm Please be advised Walks, Visits, & Other Services are available in 2-3 hour scheduled time blocks. Please allow us enough time to complete our visits as different factors may play a roll in not being able to be available at your requested time. We will try and accommodate your preferred time but we have scheduled time blocks that you may choose within our portal! House Sitting Hours: Monday: 8am to 8pm Tuesday: 8am to 8pm Wednesday: 8am to 8pm Thursday: 8am to 8pm Friday: 8am to 8pm Saturday: 8am to 8pm Sunday: 8am to 8pm Grooming Please Ask Our Office for Our Grooming Availbility.




Are Your Sitters Background Checked, CPR, & First Aid Certified?


They Are! When Our Sitters Are A Prospective Hire They Are Background Checked, Screened with Previous Employers, Interviewed Twice, & Then Trained. Once Our Sitter's Are Trained They Are Sent Out In the Field to Care for Our PP&C Fam. After Our Sitters Spend 6 Months with Us They Are Required to Complete A CPR & First Aid Course to Better Enhance Their Pet Care Skills in The Unlikely Event of An Emergency.




How Do I Schedule Services?


This Answer is Coming Soon!




What is Your Cancellation Policy?


Boarding & House Sitting: If you need to cancel one or more of these services please give us a 72-Hour notice so there is no cancellation fee. If notice is given less than 72 hours please be advised there is a cancellation fee equal to 50% of the total cost of the stay, up to one week. If cancellation is made the same day a 100% cancellation fee will apply and equal to two nights' stay. These fees are non-negotiable. Grooming: If you need to cancel your grooming appointment please give us a 24-hour notice of cancellation. If notice is given after 24 hours or if an appointment is missed a 75% cancellation fee will apply for each pet (this amount is dependent on package and dog size selected when the original appointment was scheduled). If you need to reschedule there is no fee but notice must be given within 12 hours of an appointment. If the second appointment is missed, rescheduled, or canceled a 75% cancellation fee will be applied (this amount is dependent on package and dog size selected when the original appointment was scheduled). Dog Walking, Drop-in Visits, & Other Services: If you need to cancel one or more of these services please give us notice by the end of business the previous day before the visit begins. If notice is given after the previous business day the full fee of the service applies. Packages: All package sales are final. Any packages sales that are not used to their entirety or any unused services will not be refunded. All packages must be used within 45 days after purchase. *Please be advised for cancellations of services that have already begun there is no refund. We have reserved an allotted time for your pet(s) care and cannot issue a refund. Please View A List Of Our Policies By Clicking the Link Below: Our Policies




What Do I Need to Know About Our Meet & Greet?


We take a look at everything we will be responsible for. Our sitters go through a checklist that includes items such as: Food & Water dish location Extra food location Meal prep instructions Medical concerns & Medication instructions Favorite toys Where to put scooped litter / poop bags Plant watering instructions Mailbox instructions Setting up your lockbox Going over your pet’s usual routine Any other details concerning your visits “Setting up The Door” For Dogs – We also “set up the door” in a way that simulates how your dog will react when we come to your house while you’re away. It’s really easy- we’ll all go outside for a couple of minutes, then your sitter(s) will go inside to meet the dogs by themselves. As long as your dog reacts well and lets us get near them/pet them/put a leash on, we know we are good-to-go for your visits.




Am I Given a Dedicated Pet Sitter or Dog Walker?


No. We Work as a Team and Do Not Assign a Specific Walker or Pet Sitter to Each Pet. You are Hiring the Company and Not an Individual. All of Our Sitters are Experienced, Vetted, Background Checked, and Provide the Same Level of Care. For All Our Services We Prefer to Keep the Same Sitter When Possible However the Sitter May Experience an Emergency, Already be Booked and Another Sitter May Need to Step In, etc. There are Different Pets to See Every Single Day. Our Team Schedule is Developed Based on Our Client's Needs, Requested Time Blocks, Visit Locations, etc.





Pet Care Questions

Do You Accept All Dogs & Pets?


We Offer Services to All Our Furry, Scaley, & Bald Animal Friends Who Live in Our Homes. We Also Accept All Breeds and Species. We Currently Do Not Offer Services for Larger Animals Such as Horses, Cows, Goats, & Other Farm Animals. However, Safety is First! We Are Unable to Care for Any Animals Who Are Food Agressive, Have a History of Biting, Fighting or Attacking Other Animals or People.




What Should I Bring When My Pet Stays with My Sitter?


We Only Require Pet Parents to Bring Along Their Pet's Food, Medication or Daily Supplements if Applicable, An Updated Copy of Vaccine Records if Our Records Are Out of Date, and Your Pet's Leash/ Collar/ or Harness (tags must be visable on all our outside curiously adventurous friends. This is also required for are at home visits & dog walks). Please Feel Free to Bring Along Anything That Will Make Your Pet Feel the Most at Home (i.e. favorite toy, blanket, etc). The PP&C Team Does Provide All The Necessities Such As Food Bowls, Beds, Blankets, Water, & of Course TOYS!!!




My Dog Can Be Selective With Other Animals. Do You Accept Only One Dog At a Time for Boarding?


The Short Answer is, Yes! However, We Require Pet Owners to Give Us Advance Notice of Pet Care so We Can Pair You With the Right Sitter & Do Not Book More Than One Dog At a Time with One of Our Sitters. If We Cannot Pair Your Loved One with One of Our Sitters We Can Offer an Alternative Service Such as House Sitting or Dog Walking/ Visits.




Do I Get Updates On My Pet?


When You Book a Stay or Visit with Us We Provide a Daily Update.




Can You Administer My Pets Required Medication(s)?


Answer Coming Soon!





Grooming Questions

What is Your Grooming Six Paw Check?


This Answer is Coming Soon!




Do You Groom Cats?


We Do Groom Cats However At This Time We Are Only Offering Bathing, Nail Clipping, Teeth Cleaning and Hair Brushing. We Are Currently Not Offering Hair Cuts for Our Feline Friends. Services Can Be Dependent on Animal's Temperment. All Services May Not Be Completed and Owner's Will Be Charged for Attempted Grooming Services.