@phillypawsclaws

Our Policies

Cancellations:

Boarding & House Sitting: If you need to cancel one or more of these services please give us a 72-Hour notice so there is no cancellation fee. If notice is given less than 72 hours please be advised there is a 75 % cancellation fee equal to one nights stay. If cancellation is made the same day a 100% cancellation fee will apply and equal to two nights stay. These fees are non-negotiable.

Grooming: If you need to cancel your grooming appointment please give us a 24 hour notice of cancellation. If notice is given after 24 hours or if any appointment is missed a 75% cancellation fee will apply for each pet. If you need to reschedule there is no fee but notice must be given within 12 hours of appointment. If second appointment is missed, rescheduled, or cancelled a grooming fee will be apply.

Dog Walking, Drop in Visits, & Other Services: If you need to cancel one or more of these services please give us a 12 hour notice before the visit begins. If notice is given after the 12 hours the full fee of the service applies. If payment was already made we will credit your account with the appropriate billing amount if rescheduled or cancelled during our required time frame.

* Please be advised for cancellations of services that have already begun there is no refund. We have reserved an allotted time for your pet(s) care and cannot issue a refund.

* At our discretion requests made with a same day notice are subject to a $5-$10 surcharge with the already agreed upon service pricing for existing clients. For new clients there is a $25 surcharge for 24 hour notice of pet care.

* Please be advised Walks, Visits, & Other Services are available in

2-3 hour scheduled blocks. Please allow us enough time to complete our visits as different factors may play a roll in not being able to be available at your requested time. We will try and accommodate your preferred time but we have scheduled time blocks that you may choose within our portal! Below is our listed time frames.

 

  • Early Morning: 7am-9am

  • Morning 9am-11am

  • Afternoon 11am-2pm

  • Early Evening 2-5pm

  • Evening 5pm-8pm

  • Late Evening 8pm-10pm

* Please be advised during the holidays there is a holiday rate that goes into effect. For each night of boarding or house sitting there is a $15 surcharge and a $5 surcharge for all our other services. These fees are subject to additional days outside the holidays (i.e. if a holidays falls on a Monday generally the weekend prior also incurs a holiday fee).

2019/2020

  • Easter: April 19th-22nd

  • Memorial Day: May 24th-27th

  • 4th of July: July 3rd-July 7th

  • Labor Day: August 30th-September 2nd

  • Columbus Day: October 11th - October 15th

  • Thanksgiving: November 27th - November 30th

  • Christmas and New Years: December 20th- January 1st

 

* Please be advised all cancellations are not complete until you receive a cancellation notification from management.

 

We understand that unforeseen circumstances happen and were here to accommodate to those last minute requests and cancellations!

Additional Meet & Greets: We offer our first Meet & Greet as one time free courtesy. If you would like to arrange an additional meet and greet with one of our backup sitters or if you think your pet needs a refresher meet and greet we can provide an additional Meet & Greet with a charge of a $20.0o fee. This meet and greet can last up to 30 minutes.

Vaccinations & Medications:

For the safety to your pet and others all pets must be vaccinated and have tick/ flea prevention. If pets are not up to date on required vaccinations and prevention we will be unable to accept your request. Proof of vaccines and boosters are required and must be administered by a licensed veterinarian (self administered shots are not acceptable). You can contact your veterinarian for proof of administered vaccines and they can forward it to our email.

Please speak to your preferred veterinarian for more information regarding your pets care and risks. If you have a pet other than a dog or cat please check with your veterinarian for proper preventative care.

Required Vaccines for Dogs:   

  • Rabies

  • Distemper

  • Canine Parvovirus

  • Canine Hepatitis

Required Vaccines for Cats: 

  • Panleukopenia (Distemper)

  • Feline Calicivirus

  • Feline Herpesvirus Type I

  • Rabies

If your pet needs to take daily, weekly, or monthly medication during their stay with us please fill out the required forms so our pet care team has the authority to administer your pets medication properly. A surcharge may apply for us to administer medication during their stay with us.

Key Policy:

For all our dog walking and pet sitting clients there is a two (2) key requirement or you may use a lockbox. If you are in need of a lockbox we offer lockboxes for a one time fee of $20 and the box it is yours to keep!

If you choose to allow us to hold onto your key(s), one will be given to your trusted sitter for the requested services while we keep a spare set of key(s) locked away at the office in the event of an emergency. While keys are not in use they will be in our lock box. We will pick up the keys during our primary meet and greet. If you cannot provide us with two sets of keys then we will charge a $10 fee to pick up the key(s) and arrange a pick up time or you may arrange a time with us to drop off the key(s) to an agreed upon location. 

Ways to Pay

We accept most forms of payment; via Cash, Cash App, Check, Credit Cards (a 3% fee of total services applies to all major credit card transactions), PayPal, Venmo, & Zelle.

For online payments you can find us:

215.888.7403, @phillypawsclaws, or phillypawsclaws@gmail.com

 

All payments are due before the beginning of any pet sitting service. We will send you an invoice two days before the service begins and payment must be made 12 hours before each stay. If a payment plan is needed or a different bill date needs to be requested please reach management.

 

Each check that is returned to us incurs a $45 fee & late payments could apply.

For regular walks or visits payment is due at the last day of your service of the week (i.e. if your pup is seen every Monday & Wednesday payment would be do on that Wednesday). Late fees are subject to a $10.00 fee each day the full payment is not made.

Please make all checks payable to, "Philadelphia's Paws & Claws".

Additional Policies: 

All Clients Are Required to Fill out of In Case of Emergency (ICE) & Pet Care Agreement before the beginning of any of our services. If the forms are not completed we will be unable to provide services for your pet(s).

*Please be advised that these policies can change at any time with or without written notice.

If you have any questions about our policies or if you would like to see our Full Pet Care Agreement you may reach out to us at any time!

Recommended Vaccines for Dogs: 

  • Bordetella Bronchiseptica

  • Borrelia Burgdorferi

  • Leptospira Bacteria

Recommended Vaccines for Cats: 

  • Feline Leukemia Virus

  • Bordetella

  • Chlamydophila Felis 

  • Feline Immunodeficiency Virus